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COVID-19 outbreak FAQs

The Hanover is closely and continually monitoring the Coronavirus (COVID-19) outbreak and is ready to service and support your agency and customers. Here are answers to questions we have received from our agent partners.

+ Will Coronavirus claims be covered?
+ What should I do if my client believes they have a Coronavirus claim?
+ How should I get more information about whether a Coronavirus scenario will be covered?
+ What options are you offering to customers who want to limit contact but need to manage a claim through an adjuster?
+ Do you have recommendations on how we can help customers mitigate risk and minimize the spread of the virus?
+ Are you processing policy changes and new business?

All products are underwritten by The Hanover Insurance Company or one of its insurance company subsidiaries or affiliates (“The Hanover”). Coverage may not be available in all jurisdictions and is subject to the company underwriting guidelines and the issued policy. This material is provided for informational purposes only and does not provide any coverage.  For more information about The Hanover visit our website at www.hanover.com.